Booking & Cancellation Policy

To provide the best experience for every dog and owner, please review the following policies before booking:

Session Types

Pup Assessment + Workout (75 min)
Required for all new dogs before booking regular sessions. This session allows us to evaluate your dog’s fitness level, behavior, and create a safe, personalized plan.

Pup Fitness Session (60 min)
Available only after completing the initial assessment. These sessions focus on building strength, confidence, and overall fitness.

Booking Requirements
All new clients must book the Pup Assessment + Workout first. Regular sessions are only available after completing the assessment.

Cancellation & Rescheduling
Rescheduling or cancellations require at least 6 hours notice. Changes made less than 6 hours before the session start time will be charged 50% of the session fee.

No-Shows
Failure to attend a scheduled session without notice will result in a 100% charge of the session fee.

Late Arrivals
If you arrive late, your session will still end at the scheduled time to avoid impacting other clients.

Weather Policy
For outdoor sessions, appointments may be rescheduled in case of unsafe weather conditions. You will be notified as early as possible.

Safety & Health
Dogs must be fully healthy, free of injury, and up to date on vaccinations. If your dog is showing any signs of illness or injury, please seek veterinary care before booking or attending a session.

Liability
By booking a session, you confirm that your dog is safe to work around people and other dogs. You accept full responsibility for any damages or injuries caused by your dog during the session.

Agreement
By booking any service, you agree to all terms outlined in this policy.